ICTSI launches digital services with a new app 

International Container Terminal Services, Inc. (ICTSI) has launched its ICTSI app, a tool that gives port users access to the company’s newest digital services. 

ICTSI launches a new app for port users.

ICTSI’s latest innovation grants port users real-time access to critical logistics data across ICTSI’s global operations. With the app, port stakeholders can monitor trucks, containers and vessels and view payment estimates from corresponding ICTSI terminals in advance.  

“As the largest independent port operator across six continents, ICTSI is leveraging digital platforms to bring new levels of interactivity and supply chain visibility to our stakeholders. From shipper to vessel and vessel to consignee, ICTSI looks to provide the most transparent and visible logistics process while maintaining our shipping line neutrality,” said Brian Hibbert, ICTSI group chief information officer. 

Significant challenges 

Demand for efficient cargo logistics is now greater than ever, but with up to twenty different participants in a single container shipment, access to reliable, real-time information has become a significant challenge. Late, conflicting and confusing data create problems across the supply chain that often result in poor logistics planning and increased costs. 

The ICTSI app allows users to monitor containers, trucks and vessels and receive updates via email or SMS for every development on the container, truck or vessel being monitored. The app also enables users to leverage native device-sharing capabilities to send information directly to the users’ customers. Users can access payment estimates for their transactions and make online payments across many ICTSI terminals using the app.  

Omni-channel experience for users 

ICTSI’s newest innovation results from a multi-year investment in an advanced global digital platform consolidating data and services across the ICTSI Group. It enables the company to deliver an advanced omnichannel experience to port users. 

Leveraging a unique and global platform approach, ICTSI is fast-tracking the roll-out of these services across every ICTSI terminal following the initial launch in the Philippines, where it is headquartered.  

“We are focused on our customers’ success and building a strong foundation for these services that not only allow us to deliver these services now but also enables us to respond to our customers and deliver more services quickly in the future,” said Mr Hibbert.