“Before we adopted Podfather we were literally drowning in paper,” commented Aled Hughes, IT systems manager at GD Harries. “This had to be produced, in duplicate if not triplicate, and handed out to drivers at the start of each shift. The paperwork required numerous action points – when the truck was loaded, when the delivery was made, and when the driver returned to base, each of which needed manual intervention. It was also tricky to access in the case of a customer query.”
Having made the decision to introduce automated workflows to the delivery operation, GD Harries looked around for a solution that would integrate with their ERP software. They considered various systems, including one from an existing supplier, before choosing Podfather based on its feature rich offering and specific market experience.
“Podfather offered everything we needed and, due to experience with other customers in the same sector as us, were able to understand our initial requirements and future needs,” Hughes continued. “This has made the implementation and adoption process much easier than if we had selected a partner with no knowledge of heavy haulage.”