The company decided to try TNS 365’s breakdown cover after feeling let down by its previous provider. “We felt that we were not getting value for money from our existing provider,” said Scott Manser, operations manager for JHS Logistics. “We liked TNS 365’s business model so it was a no-brainer for us to give it a try.”
Unlike many other providers, TNS 365 is pay-as-you-go rather than subscription-based, helping hauliers to keep costs down. Users simply log a breakdown online, upload details and images, and TNS 365 does the rest.
“The way the platform is set up is perfect for us,” added Scott. “We just log into the system, record our breakdown and upload the photos. Being able to add pictures is great as it means the mechanic can see which parts they need to bring to the vehicle – which has massively reduced downtime. With our previous provider, they would often come out, take a look, realise they didn’t have the right part and then would have to go back for it.”
TNS 365 is a specialist in commercial vehicle and trailer breakdown repair. The company has an extensive network of dedicated commercial vehicle technicians, meaning that the JHS vehicles are never more than 90 minutes from a mechanic – and most are less than an hour away.
To find out more about TNS 365’s breakdown repair services, visit www.tns365.com/